Technical & application support
Our experienced service staff answers your questions on all instruments and accessories. You can count on our expertise – both on application challenges and when the instrument does not work as it should.
We understand your problem!
Our engineers hold years of experience in both application and service. We provide helpful advice and, together with you, find individual solutions for your particular application demands.
Make use of our application lab for your test and sample measurements.
We offer:
- Installations and trainings
- Spare and wear parts, accessories
- Calibrations
- Relocation of instruments
- Test and sample measurements
- After-sales customer support
Your contact
You will find your contact person in one of the product groups listed below. For general questions regarding our services or if none of the product groups seem appropriate, please contact on of the colleagues mentioned under Service Assistance.
We can process your request with the following information:
- Type of instrument
- Serial number
- Software version
- Short error description
Service assistance
![Sales Administrator - Quantum Design Service - Lydia Eslinger Lydia Eslinger](/fileadmin/_processed_/7/7/csm_PlaceholderFemale_f69ad1a4e9.jpg)
+49 6157 80710-28 | |
+49 6157 80710928 | |
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![Sales Administrator - Administration - Alexandra Foos Alexandra Foos](/fileadmin/_processed_/b/6/csm_Alexandra_Foos_0d0b1dc9e2.jpg)
+49 6157 80710-452 | |
+49 6157 807109452 | |
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![Sales Administrator - Quantum Design Service - Bettina Hellmann Bettina Hellmann](/fileadmin/_processed_/4/b/csm_BettinaHellmann_b7a916f938.jpg)
+49 6157 80710-574 | |
+49 6157 807109574 | |
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![Head of Service Administration - Patrick Lindemann Patrick Lindemann](/fileadmin/_processed_/9/d/csm_Patrick_Lindemann_d5f83e428a.jpg)
![Sales Administrator Service - Janik Penndorf Janik Penndorf](/fileadmin/_processed_/1/4/csm_PlaceholderMale_edaca9835b.jpg)
![Sales Administrator - Andor - Jana Wahl Jana Wahl](/fileadmin/_processed_/c/f/csm_Jana_Wahl_cae6e2b501.jpg)
![Sales Administrator - Quantum Design Service - Kim Maren Wittner Kim Maren Wittner](/fileadmin/_processed_/2/5/csm_Kim_Patzer_343888e2b0.jpg)
+49 6157 80710-847 | |
+49 6157 807109847 | |
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![Sales Administrator - Quantum Design Service - Gabi Zukowski Gabi Zukowski](/fileadmin/_processed_/e/2/csm_Gabriele_Zukowski_b3b7bc313a.jpg)
+49 6157 80710-492 | |
+49 6157 807109492 | |
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Service engineers:
Andor - Cameras & detectors
![Service Engineer - Andor - Frank Reiser Frank Reiser](/fileadmin/_processed_/5/a/csm_Frank_Reiser_72182495ef.jpg)
Biolin Scientific KSV Nima
![Head of Service - Ralf Siegel Ralf Siegel](/fileadmin/_processed_/d/e/csm_Ralf_Siegel_68a06d157b.jpg)
Biolin Scientific QSense
![Product Manager - Life sciences - Dr. Raimund Sauter Dr. Raimund Sauter](/fileadmin/_processed_/8/c/csm_Raimund_Sauter_a1362e9cd6.jpg)
![Head of Service - Ralf Siegel Ralf Siegel](/fileadmin/_processed_/d/e/csm_Ralf_Siegel_68a06d157b.jpg)
CPS - Particle size analyzer
![Service Technician - CPS | Specac | Woollam - Moritz Mahler Moritz Mahler](/fileadmin/_processed_/9/b/csm_Moritz_Mahler_1d93069665.jpg)
+49 6157 80710-669 | |
+49 6157 807109669 | |
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![Service Engineer - Imaging & Materials Science - Alexander Schrenk Alexander Schrenk](/fileadmin/_processed_/0/b/csm_Alexander_Schrenk_9d3e472db4.jpg)
+49 6157 80710-572 | |
+49 6157 807109572 | |
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Durham Magneto Optics (DMO) - Laser lithography system
![Service Engineer - Imaging & Materials Science - Alexander Schrenk Alexander Schrenk](/fileadmin/_processed_/0/b/csm_Alexander_Schrenk_9d3e472db4.jpg)
+49 6157 80710-572 | |
+49 6157 807109572 | |
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Lake Shore - products
![- lakeshore-service@qd-europe.com lakeshore-service@qd-europe.com](/fileadmin/_processed_/3/2/csm_Send-email-to-group_699f5d629c.png)
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![Service Engineer - Electron microscopy & Spectroscopy - Michael Fichtner Michael Fichtner](/fileadmin/_processed_/e/0/csm_Michael_Fichtner_89fddcdb7c.jpg)
+49 6157 80710-476 | |
+49 6157 807109476 | |
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![Service Engineer - Lake Shore - Konstantin Machold Konstantin Machold](/fileadmin/_processed_/1/4/csm_PlaceholderMale_edaca9835b.jpg)
+49 6157 80710-863 | |
+49 6157 807109863 | |
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![Apprentice physics lab - Cedric Naumann Cedric Naumann](/fileadmin/_processed_/1/4/csm_PlaceholderMale_edaca9835b.jpg)
![Head of Quantum Design European Service Center - Dr. Natalia Tristan Dr. Natalia Tristan](/fileadmin/_processed_/9/d/csm_Natalia_Tristan_81c4307fb7.jpg)
+49 6157 80710-474 | |
+49 6157 807109474 | |
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Light sources, solar simulators & monochromators
![Service Engineer - Electron microscopy & Spectroscopy - Michael Fichtner Michael Fichtner](/fileadmin/_processed_/e/0/csm_Michael_Fichtner_89fddcdb7c.jpg)
+49 6157 80710-476 | |
+49 6157 807109476 | |
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Montana Instruments - Closed-cycle optical cryostat
![- mi-service@qd-europe.com mi-service@qd-europe.com](/fileadmin/_processed_/3/2/csm_Send-email-to-group_699f5d629c.png)
Write e-mail |
![Service and Application Engineer Optical Cryostats, Helium Recovery - Dr. Alexander Isanin Dr. Alexander Isanin](/fileadmin/_processed_/a/0/csm_Alexander_Isanin_773700c5bc.jpg)
+49 6157 80710-31 | |
+49 6157 80710931 | |
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![Service Engineer - Quantum Design - Robert Janz Robert Janz](/fileadmin/_processed_/0/7/csm_Robert_Janz_01_076ecee79e.jpg)
+49 6157 80710-698 | |
+49 6157 807109698 | |
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Quantum Design - Measurement & Helium Recovery Systems
![- QDESC-service@qd-europe.com QDESC-service@qd-europe.com](/fileadmin/_processed_/3/2/csm_Send-email-to-group_699f5d629c.png)
Write e-mail |
![Service Engineer - Quantum Design - Thomas Beppler Thomas Beppler](/fileadmin/_processed_/9/6/csm_Thomas_Beppler_71c15e2bae.jpg)
+49 6157 80710-573 | |
+49 6157 807109573 | |
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![Application and Service Engineer - Quantum Design - Dr. Manuel Feig Dr. Manuel Feig](/fileadmin/_processed_/9/e/csm_ManuelFeig_1c4f3dd9c8.jpg)
+49 6157 80710-579 | |
+49 6157 807109579 | |
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![Application and Service Engineer - Quantum Design - Dr. Oleg Ignatchik Dr. Oleg Ignatchik](/fileadmin/_processed_/6/7/csm_Oleg_Ignatschik_da9d12e6fd.jpg)
+49 6157 80710-780 | |
+49 6157 807109780 | |
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![Service and Application Engineer Optical Cryostats, Helium Recovery - Dr. Alexander Isanin Dr. Alexander Isanin](/fileadmin/_processed_/a/0/csm_Alexander_Isanin_773700c5bc.jpg)
+49 6157 80710-31 | |
+49 6157 80710931 | |
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![Service Engineer - Quantum Design - Robert Janz Robert Janz](/fileadmin/_processed_/0/7/csm_Robert_Janz_01_076ecee79e.jpg)
+49 6157 80710-698 | |
+49 6157 807109698 | |
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![Service Engineer - Lake Shore - Konstantin Machold Konstantin Machold](/fileadmin/_processed_/1/4/csm_PlaceholderMale_edaca9835b.jpg)
+49 6157 80710-863 | |
+49 6157 807109863 | |
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![Application Engineer - Quantum Design - Stefan Riesner Stefan Riesner](/fileadmin/_processed_/3/8/csm_Stefan_Riesner_77fdab4337.jpg)
![Service technician - Quantum Design - Konstantin Voigt Konstantin Voigt](/fileadmin/_processed_/e/2/csm_KonstantinVoigt_97109fe456.jpg)
+49 6157 80710-785 | |
+49 6157 807109785 | |
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![Head of Quantum Design European Service Center - Dr. Natalia Tristan Dr. Natalia Tristan](/fileadmin/_processed_/9/d/csm_Natalia_Tristan_81c4307fb7.jpg)
+49 6157 80710-474 | |
+49 6157 807109474 | |
Write e-mail |
Quorum Technologies - Desktop Coater & Sample Preparation Systems
![Service technician - Quorum | Lake Shore - Simon Wittner Simon Wittner](/fileadmin/_processed_/c/c/csm_SimonWittner_8da306e74f.jpg)
+49 6157 80710-578 | |
+49 6157 807109578 | |
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Specac - FTIR accessories
![Service Technician - CPS | Specac | Woollam - Moritz Mahler Moritz Mahler](/fileadmin/_processed_/9/b/csm_Moritz_Mahler_1d93069665.jpg)
+49 6157 80710-669 | |
+49 6157 807109669 | |
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![Head of Service - Ralf Siegel Ralf Siegel](/fileadmin/_processed_/d/e/csm_Ralf_Siegel_68a06d157b.jpg)
Specim - Hyperspectral instruments, systems and cameras
![Service Engineer - Imaging & Materials Science - Alexander Schrenk Alexander Schrenk](/fileadmin/_processed_/0/b/csm_Alexander_Schrenk_9d3e472db4.jpg)
+49 6157 80710-572 | |
+49 6157 807109572 | |
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Woollam - Spectroscopic ellipsometers
![Service Engineer - Electron microscopy & Spectroscopy - Michael Fichtner Michael Fichtner](/fileadmin/_processed_/e/0/csm_Michael_Fichtner_89fddcdb7c.jpg)
+49 6157 80710-476 | |
+49 6157 807109476 | |
Write e-mail |
![Service Technician - CPS | Specac | Woollam - Moritz Mahler Moritz Mahler](/fileadmin/_processed_/9/b/csm_Moritz_Mahler_1d93069665.jpg)
+49 6157 80710-669 | |
+49 6157 807109669 | |
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![Service Technician - spectroscopic ellipsometers - Inga Potsch Inga Potsch](/fileadmin/_processed_/2/c/csm_Inga_Potsch_453b919ef1.jpg)
+49 6157 80710-471 | |
+49 6157 807109471 | |
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![Head of Service - Ralf Siegel Ralf Siegel](/fileadmin/_processed_/d/e/csm_Ralf_Siegel_68a06d157b.jpg)
Xenics - IR cameras
![Service Engineer - Imaging & Materials Science - Alexander Schrenk Alexander Schrenk](/fileadmin/_processed_/0/b/csm_Alexander_Schrenk_9d3e472db4.jpg)
+49 6157 80710-572 | |
+49 6157 807109572 | |
Write e-mail |