Technical & application support

Our experienced service staff answers your questions on all instruments and accessories. You can count on our expertise – both on application challenges and when the instrument does not work as it should.

We understand your problem!

Our engineers hold years of experience in both application and service. We provide helpful advice and, together with you, find individual solutions for your particular application demands.

Make use of our application lab for your test and sample measurements.

We offer:

  • Installations and trainings
  • Spare and wear parts, accessories
  • Calibrations
  • Relocation of instruments
  • Test and sample measurements
  • After-sales customer support

Your contact

You will find your contact person in one of the product groups listed below. For general questions regarding our services or if none of the product groups seem appropriate, please contact on of the colleagues mentioned under Service Assistance.

We can process your request with the following information:

  • Type of instrument
  • Serial number
  • Software version
  • Short error description

Service assistance

Lydia Eslinger
Lydia Eslinger
Alexandra Foos
Alexandra Foos
Bettina Hellmann
Bettina Hellmann
Patrick Lindemann
Patrick Lindemann
Jana Wahl
Jana Wahl
Gabi Zukowski
Gabi Zukowski

Service engineers:

Andor - Cameras & detectors

Christian Iser
Christian Iser
Frank Reiser
Frank Reiser

Biolin Scientific KSV Nima

Ralf Siegel
Ralf Siegel

CPS - Particle size analyzer

Moritz Mahler
Moritz Mahler
Alexander Schrenk
Alexander Schrenk

Durham Magneto Optics (DMO) - Laser lithography system

Alexander Schrenk
Alexander Schrenk

Lakeshore - Vibrating sample magnetometer

Alexander Schrenk
Alexander Schrenk
Dr. Natalia Tristan
Dr. Natalia Tristan
Simon Wittner
Simon Wittner

Light sources, solar simulators & monochromators

Jochen Mentges
Jochen Mentges

Montana Instruments - Closed-cycle optical cryostat

Dr. Alexander Isanin
Dr. Alexander Isanin
Robert Janz
Robert Janz
Konstantin Voigt
Konstantin Voigt

Quantum Design - Measurement & Helium Recovery Systems

Thomas Beppler
Thomas Beppler
Dr. Oleg Ignatchik
Dr. Oleg Ignatchik
Dr. Alexander Isanin
Dr. Alexander Isanin
Robert Janz
Robert Janz
Konstantin Machold
Konstantin Machold
Stefan Riesner
Stefan Riesner
Joachim Speck
Joachim Speck
Konstantin Voigt
Konstantin Voigt
Dr. Natalia Tristan
Dr. Natalia Tristan

Quorum Technologies - Desktop Coater & Sample Preparation Systems

Simon Wittner
Simon Wittner

Specac - FTIR accessories

Moritz Mahler
Moritz Mahler
Ralf Siegel
Ralf Siegel

Specim - Hyperspectral instruments, systems and cameras

Alexander Schrenk
Alexander Schrenk

Woollam - Spectroscopic ellipsometers

Michael Fichtner
Michael Fichtner
Moritz Mahler
Moritz Mahler
Inga Potsch
Inga Potsch
Ralf Siegel
Ralf Siegel

Xenics - IR cameras

Alexander Schrenk
Alexander Schrenk

Contact

Quantum Design GmbH

Im Tiefen See 58
64293 Darmstadt
Germany

Phone:+49 6151 8806-0
Fax:+49 6151 8806920
E-mail:germany@qd-europe.com