Technical & application support

Our experienced service staff answers your questions on all instruments and accessories. You can count on our expertise – both on application challenges and when the instrument does not work as it should.

We understand your problem!

Our engineers hold years of experience in both application and service. We provide helpful advice and, together with you, find individual solutions for your particular application demands.

Make use of our application lab for your test and sample measurements.

We offer:

  • Installations and trainings
  • Spare and wear parts, accessories
  • Calibrations
  • Relocation of instruments
  • Test and sample measurements
  • After-sales customer support

Your contact

You will find your contact person in one of the product groups listed below. For general questions regarding our services or if none of the product groups seem appropriate, please contact on of the colleagues mentioned under Service Assistance.

We can process your request with the following information:

  • Type of instrument
  • Serial number
  • Software version
  • Short error description

Service assistance

Lydia Eslinger
Lydia Eslinger
Sales Administrator - Quantum Design Service
+49 6151 8806-28
+49 6151 8806928
Write e-mail
Alexandra Foos
Alexandra Foos
Sales Administrator - Service
+49 6151 8806-452
+49 6151 88069452
Write e-mail
Bettina Hellmann
Bettina Hellmann
Sales Administrator - Quantum Design Service
+49 6151 8806-574
+49 6151 88069574
Write e-mail
Patrick Lindemann
Patrick Lindemann
Sales Administrator- Service
+49 6151 8806-18
+49 6151 8806918
Write e-mail
Jana Wahl
Jana Wahl
Sales Administrator - Andor
+49 6151 8806-691
+49 6151 88069691
Write e-mail
Gabi Zukowski
Gabi Zukowski
Sales Administrator - Quantum Design Service
+49 6151 8806-492
+49 6151 88069492
Write e-mail

Service engineers:

Andor - Cameras & detectors

Christian Iser
Christian Iser
Service Engineer - Andor
+49 6151 8806-690
+49 6151 88069690
Write e-mail
Frank Reiser
Frank Reiser
Service Engineer - Andor
+49 6151 8806-753
+49 6151 88069753
Write e-mail

Biolin Scientific KSV Nima

Ralf Siegel
Ralf Siegel
Head of Service
+49 6151 8806-19
+49 6151 8806919
Write e-mail

CPS - Particle size analyzer

Moritz Mahler
Moritz Mahler
Service Technician - CPS | Specac | Woollam
+49 6151 8806-669
+49 6151 88069669
Write e-mail
Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6151 8806-572
+49 6151 88069572
Write e-mail
more about

Durham Magneto Optics (DMO) - Laser lithography system

Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6151 8806-572
+49 6151 88069572
Write e-mail
more about

Lakeshore - Vibrating sample magnetometer

Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6151 8806-572
+49 6151 88069572
Write e-mail
more about
Dr. Natalia Tristan
Dr. Natalia Tristan
Head of Quantum Design European Service Center
+49 6151 8806-474
+49 6151 88069474
Write e-mail
more about

Light sources, solar simulators & monochromators

Jochen Mentges
Jochen Mentges
Product Manager - Light & lasers
+49 6151 8806-35
+49 6151 8806935
Write e-mail
more about

Montana Instruments - Closed-cycle optical cryostat

Dr. Alexander Isanin
Dr. Alexander Isanin
Service and Application Engineer Optical Cryostats, Helium Recovery
+49 6151 8806-31
+49 6151 8806931
Write e-mail
more about
Robert Janz
Robert Janz
Service Engineer - QuantumDesign
+49 6151 8806-698
+49 6151 88069698
Write e-mail
more about
Konstantin Voigt
Konstantin Voigt
Service technician - Quantum Design
+49 06151 8806-785
+49 06151 8806-9785
Write e-mail
more about

Quantum Design - Measurement & Helium Recovery Systems

Thomas Beppler
Thomas Beppler
Service Engineer - Quantum Design
+49 6151 8806-573
+49 6151 88069573
Write e-mail
more about
Dr. Oleg Ignatchik
Dr. Oleg Ignatchik
Application and Service Engineer - QuantumDesign
+49 6151 8806-780
+49 6151 88069780
Write e-mail
more about
Dr. Alexander Isanin
Dr. Alexander Isanin
Service and Application Engineer Optical Cryostats, Helium Recovery
+49 6151 8806-31
+49 6151 8806931
Write e-mail
more about
Robert Janz
Robert Janz
Service Engineer - QuantumDesign
+49 6151 8806-698
+49 6151 88069698
Write e-mail
more about
Konstantin Machold
Konstantin Machold
Service Engineer - QuantumDesign
+49 6151 8806-863
+49 6151 88069863
Write e-mail
more about
Stefan Riesner
Stefan Riesner
Application Engineer - QuantumDesign
+49 6151 8806-67
Write e-mail
more about
Joachim Speck
Joachim Speck
Service Engineer - QuantumDesign
+49 6151 8806-454
+49 6151 88069454
Write e-mail
more about
Konstantin Voigt
Konstantin Voigt
Service technician - Quantum Design
+49 06151 8806-785
+49 06151 8806-9785
Write e-mail
more about
Dr. Natalia Tristan
Dr. Natalia Tristan
Head of Quantum Design European Service Center
+49 6151 8806-474
+49 6151 88069474
Write e-mail
more about

Quorum Technologies - Desktop Coater & Sample Preparation Systems

Simon Wittner
Simon Wittner
Service technician - Quorum | Lakeshore
+49 06151 8806-578
+49 06151 8806-9578
Write e-mail
more about

Specac - FTIR accessories

Moritz Mahler
Moritz Mahler
Service Technician - CPS | Specac | Woollam
+49 6151 8806-669
+49 6151 88069669
Write e-mail
Ralf Siegel
Ralf Siegel
Head of Service
+49 6151 8806-19
+49 6151 8806919
Write e-mail

Specim - Hyperspectral instruments, systems and cameras

Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6151 8806-572
+49 6151 88069572
Write e-mail
more about

Woollam - Spectroscopic ellipsometers

Michael Fichtner
Michael Fichtner
Service Engineer - Electron microscopy & Spectroscopy
+49 6151 8806-476
+49 6151 88069476
Write e-mail
Moritz Mahler
Moritz Mahler
Service Technician - CPS | Specac | Woollam
+49 6151 8806-669
+49 6151 88069669
Write e-mail
Inga Potsch
Inga Potsch
Service Technician - spectroscopic ellipsometers
+49 6151 8806-471
+49 6151 88069471
Write e-mail
Ralf Siegel
Ralf Siegel
Head of Service
+49 6151 8806-19
+49 6151 8806919
Write e-mail

Xenics - IR cameras

Alexander Schrenk
Alexander Schrenk
Service Engineer - Imaging & Materials Science
+49 6151 8806-572
+49 6151 88069572
Write e-mail
more about

Contact

Quantum Design GmbH

Im Tiefen See 58
64293 Darmstadt
Germany

Phone:+49 6151 8806-0
Fax:+49 6151 8806920
E-mail:germany@qd-europe.com